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Frequently Asked Questions

When you shop with Ben Garelick, you are treated like family and we want our family to have the best experience possible when you purchase your diamond ring. That’s why our jewelry experts are available both in our Buffalo, New York store and online via live chat to answer all of your questions. Whether you are shopping for a diamond engagement ring or a sapphire pendant , we make it our mission to assist you in choosing the best piece of jewelry that fits your desires, style and budget. Our experts will take the time to walk you through the best ways to select any piece of jewelry. We’ve compiled a few of our most frequently asked questions here to get started with some answers you may be looking for.

Why buy from Ben Garelick Jewelers?

Since 1952, the family members who own and operate Ben Garelick have dedicated themselves to offering generations of customers high quality jewelry from world-renowned designers and great customer service. [ READ MORE ]

If I find an engagement ring I like online, can you change the size or shape of the center stone?

Yes. 99.9% of our rings online can be ordered to accommodate a different size or shape natural or lab-created diamond. The center stone can also be replaced with moissanite or your preferred gemstone.

If you see an engagement ring with a 1 carat round cut diamond, and you prefer a 1.5 carat cushion cut diamond in the center, we can make the ring to accommodate the specifics of the stone you desire. We have a hand selected assortment of diamond and moissanite options available in our center stone pulldown on each product page, but if you don’t see what you are looking for, please contact us. We would be happy to work with you to find the perfect center stone from the thousands at our fingertips.

I already have a center stone. Can I order the setting to fit my diamond?

If you already have a diamond (natural or lab-created), gemstone, or moissanite, you can order an engagement ring to accommodate your center stone. There may be additional modification costs associated with the ring, and a representative from Ben Garelick will follow-up with you after the order is placed to confirm all costs. To place an order for a ring to accommodate your center stone, please type the measurements of your stone in the notes section on the checkout page. For example, if you have a 2 carat round cut diamond, you would type “2 Carat Round Cut Diamond – Measures 8.06mm x 8.05mm x 5.01mm” in the notes section of the order form.

How do you measure ring size for an engagement ring?

The simplest method for getting the perfect fit for your ring from Ben Garelick Jewelers is let us do the measuring. Come and visit our store in Buffalo, NY to ensure the most accurate fitting. If visiting our jewelry experts at our store is not convenient for you, don't worry. There are some other options. [ READ MORE ]

What's the difference between 14K, 18K white and yellow gold?

In regards to 14K and 18K, 14K is basically half gold and the other half is made up of alloys. 24K gold (all gold) is pure gold but too soft to wear for normal every day wear. That is why the gold is mixed with alloys to make it strong and durable. [ READ MORE ]

What's the difference between platinum & palladium?

While platinum is currently more well-known, both platinum and palladium are very similar. The differences between the two mainly come down to density and price. [ READ MORE ]

Is there a warranty on my jewelry purchase?

Ben Garelick warranties every piece of jewelry - from antique and vintage-style diamond engagement rings to to gemstone necklaces - against manufacturing defects and workmanship issues for 90 days after delivery to you. [ READ MORE ]

What are my payment options?

Ben Garelick accepts all major credit cards in store and online. We also accept PayPal payments and, of course, cash and personal checks. No-interest financing and layaway options are also available. [ READ MORE ]

Can I finance my purchase? 

Working with our partner Synchrony Financial we are happy to offer a financing plan that includes no interest up to 18 months. You can apply for 0% financing here.. [ READ MORE ]

I want to try on a ring, but can’t travel to the Ben Garelick Showroom. What are my options?

We get a lot of requests from visitors who love our rings online and would like to try them on before they buy, but live too far away to make a trip to our Buffalo, NY store. Ben Garelick now offers previews of all available rings, with free shipping to you!

Option 1: Alloy Designer Samples – Some of our designers offer stainless steel and cubic zirconia replicas of their rings, and these rings can easily be sent to you for a fully refundable fee of $95 each. We will send you the requested ring(s), charge your credit card per ring, and once returned we will fully refund your credit card (if the item is in the original condition).

Option 2: Live Samples – If an alloy designer sample is not available, we can send you the real version of the ring. You will be charged for the full amount of the ring, and the amount will be fully refunded to your credit card upon return in its original condition. Ben Garelick will pay shipping to you, but you are responsible for shipping the ring back to Ben Garelick.

Can I return my purchases?

Jewelry can be returned on a case by case basis. We encourage you to learn more about our specific return policies, or reach out to our team directly with questions about your purchase. [ READ MORE ]

Is the jewelry I buy at Ben Garelick ethically sourced?

Absolutely! Ben Garelick is committed to being a responsible and highly ethical business. We also have many alternative diamond options available. [ READ MORE ]

How do I select a diamond?

When you buy your diamond from Ben Garelick you're buying from sparkle specialists. We know the "Five C's" (Yes, Five...keep reading) and use them to our customer's best advantage to maximize sparkle and minimize price. [ READ MORE ]

What is a Moissanite?

Moissanite is a naturally occurring mineral that can mimic a sparkling diamond at a fraction of the cost. [ READ MORE ]

What is the Ben Garelick diamond trade up policy?

All of our loose diamonds, moissanites and diamond studs come with a lifetime diamond trade-up so you can trade in your Ben Garelick diamond or moissanite in good condition and use the original sale value as in-store credit towards a brand new loose diamond purchase. [ READ MORE]

Will Ben Garelick buy my old gold and diamonds?

Ben Garelick Jewelers is always happily willing to pay cash for your old, used or unwanted gold. We'll even offer you a 100% increase in value if you decide to use your trade-in money to make a jewelry purchase in store. [ READ MORE ]

Can I customize jewelry at Ben Garelick?

At Ben Garelick we know that jewelry is very personal and sentimental, and we are happy to help you customize jewelry whenever possible. [ READ MORE ]

How will my purchase be shipped?

We offer free shipping on all domestic and international orders! Ben Garelick Jewelers also provides complimentary insurance covering the package from our business to the point of delivery. If you need it sooner, we have many express shipping options at checkout. [ READ MORE ]

When should you solder wedding rings?

Ben Garelick Jewelers recommends soldering your wedding band and your engagement ring around one week after your wedding day.  [ READ MORE ]

How do I clean my diamond ring at home?

Let’s face it. Our diamond engagement ring and wedding bands go through a lot on a daily basis. Since most people wear them 24/7, it’s easy to dull that sparkle as we scrub dishes, mow the yard, workout, or even apply gels and lotions to our body. [ READ MORE ]

Can I contact Ben Garelick with questions?

We are always happy to answer your questions and help match you to that perfect piece. Please fill out the form below, contact us via telephone at (716) 631-1584 or chat with us online. [ READ MORE]

Shop With Family At Ben Garelick’s

Don’t be befuddled and bewildered by the ins and outs of buying a diamond. Trust the family of experts at Ben Garelick Jewelers. We’re standing by online with live chat or in person during our Buffalo, New York showroom, to answer any questions you still have. We’ll make sure that you understand exactly what you're purchasing and work to get you the most stunning high-quality jewelry you’ll love at a price you can afford. Give us a call today at (716) 631-1584 and let’s get started!