Shipping Policy

Ben Garelick will provide standard two-day shipments including insurance at no extra charge. In the event that the customer requires a different level delivery of service, the customer will be charged accordingly (please see shopping cart price for next day delivery). All items are insured up to the point of acceptance by the recipient. The package will be considered accepted when any person receiving the package at the designated address signs for it from the delivering carrier.

The cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer to our Return Policy below.

Insurance

Insurance to cover damage to goods during shipment is included in the cost of delivery at no additional charge. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier's then-current policies and procedures.

In the event of a merchandise return, the customer must purchase carrier-provided insurance adequate to cover the full retail value of the merchandise while in transit. We cannot issue refunds or credit for merchandise damaged in transit; such insurance is your only safeguard against this situation.

Note that Ben Garelick will cover the cost of return shipping and insurance only if the returned merchandise is damaged or defective prior to the original shipment. For additional information about returns, including procedures, please refer to our Return Policy below.

Return Policy and Procedure

All requests for returns and exchanges of merchandise must be made within twenty (20) days of receipt. Special orders, layaways, sized, altered or used merchandise is not returnable. Refunds are made only to the purchaser of record, and in the exact method of original payment. All product packaging, warranties, manuals and other materials must be returned with the merchandise. Products returned without original packaging and/or with missing materials are subject to a restocking fee of 5%, not to exceed $75.00.

All returns must be initiated using our online return request form. Click here to access the form now.

NOTE: Return merchandise will not be accepted for return without a Return Authorization Number, which we will provide by return e-mail after you complete the online return request form.